Archive as of March, 1 2006

Building any kind of functioning service requires an initial assemblage of assumptions. Who’s the user? What do they expect in the way of service and interaction? Where do we start to engage them in the enterprise? I’ve always been a strong believer in diverse work teams, with a variety of backgrounds and experience brought to […]

By Diane Hillmann, March 1, 2006, 11:05 am o'clock